Refund policy

We want you to be happy with your purchase. If you are an EU consumer, you have the right to withdraw from your order within 14 days of receiving it, without giving a reason.

To be eligible for a return, the item must be unused, uninstalled and in the same condition that you received it, in its original packaging. To start a return, email info@silkroadbrand.eu with your order number.

Once we receive and inspect the returned item, we will notify you about the status of your refund. Approved refunds are issued to your original payment method. Return shipping costs are the responsibility of the customer unless the item arrived faulty or incorrect.